Outdoor Ticketing Kiosk for customer self-service: Radiant K600

Outdoor Ticketing Kiosk for customer self-service: Radiant K600The Radiant K600 Outdoor Ticketing Kiosk possesses the environmental controls to endure temperature extremes of -13˚ F to 113˚ F with direct exposure to sun, rain, snow, and all of the other weather conditions permissible.  This kiosk utilizes a 15” sunlight readable LCD display with the latest in outdoor touch screen technology, and the increased size offers a 56% increase in display surface area versus 12” displays.  The computer contained within the kiosk employs high performance and highly efficient Intel processors, but with lower power consumption thereby yielding a more reliable design.  The outdoor ticketing kiosk also uses Intel’s Centrino™ Mobile Technology, which combines a Pentium core based low power processor, 855 chipset, and optional PRO/Wireless card.  In addition, the terminal is based on Intel’s EmbeddedATX standard motherboard form factor to maintain an open and upgradeable platform.  All of the major components within the outdoor ticketing kiosk are serviceable / replaceable without the need for tools, resulting in a completely toolless return to service in the event of component issues.

Open Platform Highlights:

The new modular design enables the unit to be configured for a floor stand or wall mount placement while maintaining ADA compliance for accessibility and operation.  The floor stand has leveling feet to adjust to variations of the floor surface. The base also facilitates anchoring the kiosk to the floor for maximum security and safety.  The wall mount configuration can be placed on the wall (may be mounted on a column, pillar, or pole as well), or recessed in the wall with or without optional side mount brackets.  The robustness of the design enables all of the configuration options to be placed anywhere at a cinema site, thereby offering maximum flexibility for placement in high customer traffic areas.

The new modular design of the Radiant K600 also accommodates a variety of peripheral options specific to entertainment ticketing requirements. The standard ticketing kiosk includes the display with integrated touch screen, a ticket printer (utilizing fan-fold ticket stock) and a magnetic stripe reader (MSR).  The additional options are detailed in the Optional Features section.

This kiosk includes a 15” active matrix, color, 1024 X 768 main display with an integrated 3M Near Field Imaging™ (NFI) touch screen.  The 15” display is a 56% increase in surface area over the 12” models which allows for improved ease of use with larger more graphical commands, more application design flexibility, better viewability and better resolution.  The sunlight readable high-bright, active matrix screen provides the best possible display quality, with excellent contrast and brightness. Additionally, the dual video outputs allow another display to be driven to display additional informational or promotional material.

The NFI touch screen provides a very durable, accurate, and fast touch interface even with a gloved hand.  It is rated for outdoor usage and includes various film treatments to reduce glare and the amount of radiation heat that enters the panel due to the sun.   This touch technology also prevents erroneous sensing of insects, precipitation, or dust / debris.

The computer also has multiple powered serial ports including eight RS232 and four USB ports.  This provides expansion capabilities if new devices/peripherals need to be supported without having to buy an add-on expander.  Also, the powered serial ports eliminate the need for external power bricks or additional power supplies, thereby reducing other points of potential failure. 

The kiosk computer supports multiple operating systems including Windows XP Professional and XP Embedded, and therefore supports any Windows based application.  The connectivity provides full support for TCP/IP networking on a 10BaseT or 100 BaseT Ethernet network and it has full support for a wireless network (optional).  Upgradeability and expandability are fundamental to the computer, which is exemplified by the ability to upgrade RAM and storage.  It allows further expansion through the low-profile PCI and PC Card slot.  Toolless service of the MSR, ticket printer and the display / computer module allow for simple troubleshooting and replacement (if necessary).  This attention to serviceability results in minimal down time due to non-functional components.

The environmentally hardened design of the kiosk offers the capability to operate in virtually any environment within the United States geography.   The environmental controls within the kiosk enclosure maintain the temperature and humidity level within the operating ranges of the components to maintain functionality and maximize component longevity.  A fully functional, closed-loop air conditioner assists the internal circulation fans to cool and dehumidify the device in hot and sunny conditions.   Heating strips are specifically placed in the display and ticket modules to maintain minimum operating temperatures.

The Radiant K600 environmental operating ranges allow the kiosk to operate normally between -13˚F to 113˚F with or without sun exposure.  Without sun exposure the kiosk can actually is available for patron usage up to 140˚F.  As the General Product Specification table below indicates, the outdoor ticketing kiosk can survive at temperatures beyond the operating range indicated, though the application may shut itself down.  This environmental shutdown of the application is to protect critical components when the internal kiosk temperature is outside of component safe operating ranges, and therefore may cause permanent damage to these critical components.  Once the outdoor temperature adjusts to allow the internal temperature of the kiosk to be maintained at a safe level, the application will automatically restart, and kiosk operation for patron will resume.  The storage temperature indicated below is simply the temperature that the kiosk may be stored with no power provided to the unit, either before or after site installation.

Contact us to learn more about our complete line of hardware including the Radiant K600 Outdoor Ticketing Kiosk.