High’s of Baltimore to Enhance Speed of Service with Self-Serve Technology from Radiant Systems
Self-service food-ordering system to be deployed at more than 50 convenience and dairy locations
ATLANTA/BALTIMORE (July 31, 2007) – Radiant Systems, Inc. (NASDAQ: RADS) and High’s of Baltimore, Inc. announced an agreement today to deploy multiple Radiant customer self-service kiosks in more than 50 of the mid-Atlantic retailer’s 82 High’s Dairy Stores.
“Experience, reliability and ease-of-use were keys to our decision,” said Benjamin Jatlow, special projects manager at High’s. “We looked at several players in the self-service market and went with Radiant for their experience delivering high quality and proven solutions that improve the consumer experience.”
Using Radiant’s graphical and intuitive touch-screen kiosks, High’s customers will have the opportunity to custom order menu offerings such as breakfast items, subs, wraps, soups, salads, and High’s famous hand-dipped ice cream.
Radiant has deployed more than 5,000 customer self-service ordering kiosks with many of the top convenience retailers in the country, enabling made-to-order sandwich programs, specialty coffee offerings, and a wide variety of other complex menus. Properly designed and implemented self-service solutions are proven to improve the speed of customer service, increase up-sells, and help ensure order accuracy. Radiant maximizes these benefits by offering a variety of built-for-purpose indoor and outdoor hardware platforms, out-of-the-box integration with kitchen production technology, and consulting expertise that allows for rapid design and optimal deployment of the solution.
“With more than 10 years of experience delivering self-service solutions to convenience retailers, we understand how best to capture the operational benefits of this type of technology,” said Mark Schoen, president of Radiant’s global petroleum and convenience retail division. “We have helped define the best practices for self-service in our industry over the past decade and can ensure that our newer customers can quickly capture their return on this technology investment. “
Company Information
About High’s of Baltimore, Inc.
High’s of Baltimore, Inc. (www.highsdairystores.com) is a privately owned and operated company established in 1947 and now based in Hanover, MD. The company is owned by the Darnell family, and currently owns and operates 82 convenience stores in Maryland and Delaware under the trade name “High’s Dairy Stores”, including 53 store/station combinations with gasoline, diesel, and kerosene fuels. The stores sell a wide range of convenience items, including bread, High’s branded dairy and ice cream products, deli sandwiches and wraps, coffee and fountain drinks, old-fashioned milkshakes, and assorted grocery items.
About Radiant Systems, Inc.
Radiant Systems, Inc. (www.radiantsystems.com) is a global leader in providing innovative technology to the hospitality and retail industries. Offering unmatched reliability and ease of use, Radiant's hardware and software solutions are deployed in more than 85,000 restaurants, retail stores, cinemas, convenience stores, fuel centers, and other customer-service venues across more than 100 countries. Radiant serves the needs of its customers through the dedication of more than 1,100 employees, 325 certified sales and service partners, and 1,800 field service representatives around the world. Founded in 1985, the company is headquartered in Atlanta with regional offices throughout the United States as well as in Europe, Asia and Australia.
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