Delivering Best-In-Class Services
You have made a significant investment in technology to improve your operations. Radiant Field Services can help you realize the expected return. Radiant is 100% focused on helping you lower the total cost of ownership of your technology solution and extending the life of your investment. This is done by providing quality service and ensuring a first-time fix for any technical issue with your system.
Radiant combines vast experience in the hospitality, c-store and cinema markets with an extensive worldwide service partner network to provide you with unmatched service quality and responsiveness - all delivered at highly competitive pricing.
Highlights of Radiant Field Services include:
Flexible Solutions Offering
We design a service program to meet your specific business needs at an affordable cost. Service offerings can be chosen on a by-part or by-site basis. You choose the coverage and response time options that fit your businesses situation. Standard offerings may include:
- Next Business Day Part and Technician
- Next Calendar Day Part and Technician
- Same Day Part and Technician with Four-Hour Response
- Repair and Return
- Emergency Technician Services
- Emergency Part Services
- Preventative Maintenance
- Installs/Moves/Adds/and Changes (IMAC)
- Custom Projects
Radiant's extensive network of service providers are equipped to meet your need no matter where your sites are located.
Radiant Service Partners complete extensive training and certification programs ensuring their ability to solve any issue quickly and efficiently. Radiant maintains partners throughout the world to provide you with a low-cost, low-overhead alternative to large maintenance providers.
Leveraging Industry Experience
Radiant partners with industry leaders, such as UPS Supply Chain Solutions and Servigistics, for supply chain warehouse/logistics management and service parts planning.
Radiant's streamlined service methodology and flexible customer plans deliver exceptional service at highly competitive prices. Our pricing methodology significantly reduces the total cost of ownership by offering consistent pricing rather than low introductory costs with significant future increases. In addition, Radiant offers extended three year warranties. Our customers benefit from consistently lower cost of ownership over the life of their system.