Delivering Best-In-Class Services
Radiant Service Partners are individuals and small companies who provide on-site services to Radiant customers virtually anywhere worldwide. This extensive network of service providers is able to deliver a low cost, low overhead, and flexible alternative to large on-site hardware support companies. All technicians have been thoroughly screened, are A+ certified, or have 3 or more years of industry experience and are insured to carry out the work. Through extensive certification and quality control programs, Radiant's technicians are prepared to quickly and efficiently solve any hardware issue using Radiant's proven and comprehensive support methodology. This guarantees that all customers consistently receive high quality support at lower costs.
Radiant Service Partners can provide the following services:
- Contracted service call
- Part swaps
- Multi-vendor support
- Troubleshooting assistance
- Testing network traffic on site
- Site surveys
- Hardware installation
- Cabling and bracketing
- Networking
- Installation/ Move/ Add/ Change
- Preventative maintenance
- Meeting a next-flight-out part
Benefits to customers include:
- Radiant is the single point-of-contact for resolving issues and managing parts, technicians, and all notifications
- International single point of contact to better support multiple location concepts
- Consistently fast, high-quality service
- The RSP network is expansive with fast access to your site locations
- RSP technicians possess a range of significant technical expertise and have a strong knowledge base in servicing POS systems
- Free up store managers to focus on customer service and store operations
- Service Partner is responsible for returning service parts and finalizing the transaction
How to Become a Radiant Service Partner
Interested in joining the Radiant network of certified service partners? Organizations or individuals under consideration for the Radiant Service Partner (RSP) program will be asked to complete an assessment questionnaire used by Radiant to evaluate the candidate's abilities as well as their compatibility with Radiant.
Qualifications
- Independent Service Organization (ISO)
- Regional Organization
- Preferred Status
Responsibilities
- Radiant Systems
- Radiant Service Partner
